Privacy policy

This policy explains what personal information Sportly collects when you use the site and make bookings, and how it is used.

What we collect

• Account details: your name, email address and profile information you add.
• Booking details: sessions, times, venues, booking references and cancellation history.
• Payment records: amounts, status and Stripe references. Card details are entered on Stripe's page and are never stored by Sportly.
• Notification details such as device tokens, if you enable push notifications.
• Basic technical data (cookies needed to keep you signed in, and server logs).

How we use it

• To create and manage your account and bookings, and take payment and issue refunds.
• To send booking confirmations, receipts, cancellation and refund emails.
• To let the host of a venue you book see who has booked (name, email and booking details) so they can run the session.
• To keep the platform secure and prevent fraud and abuse.

Who we share it with

We use trusted service providers to run Sportly:

• Stripe for payments.
• Supabase for authentication and database hosting.
• Cloudflare for site hosting.
• Amazon Web Services for email delivery and image storage.
• Google for maps and place search.

We do not sell your personal information.

Cookies

We use essential cookies to keep you signed in. We do not use advertising cookies.

Retention and your choices

We keep booking and payment records as long as needed to provide the service and meet legal and accounting obligations. You can ask us to access, correct or delete your personal information, subject to those obligations.

Contact

Questions about this page? Contact the venue directly through your booking confirmation, or the Sportly team through the details shown on our website.