Refund policy

Service fee and processing fees

The service fee shown at checkout covers payment processing and running the platform. It is never refundable, including when a booking is cancelled or refunded. Refunds cover only the session price you paid for that booking.

If you cancel

Each venue sets one of two approaches, shown at checkout and on your booking page:

• Self-cancel: you can cancel from your booking page at any time before the session starts. If you cancel at least the venue's stated number of hours before the start, the session price is refunded automatically. Later cancellations are not refunded automatically, but you may contact the venue to ask for one.
• Request only: you send a cancellation request from your booking page and the venue decides whether to approve it and whether to refund.

If the venue cancels

If a host cancels a session, you receive a refund of the session price (excluding the service fee) and an email confirming it.

How refunds are paid

Refunds go back to the original payment method through Stripe. Most banks show the refund within 5–10 business days, though timing depends on your bank.

Free sessions

Free socials have nothing to refund. You can release your spot by contacting the host.

Contact

Questions about this page? Contact the venue directly through your booking confirmation, or the Sportly team through the details shown on our website.